The Doorstep Car Wash booking platform lets drivers book at the nearest of multiple outlets. Booking online cuts waiting time, while standardised steps — photos before and after every wash — protect service quality. When an order comes in, the back office notifies the nominated outlet contact by SMS and WeChat so service stays prompt.
1. Industry background
As information technology spread, WeChat passed 1.2 billion active users and the “internet plus” idea took hold, sharp-eyed investors saw a new opportunity: car-wash booking services have been appearing city by city. Our booking platform is built for exactly that — online and doorstep booking, with a WeChat mini-program as the entry point so drivers need not install an app.
2. Industry pain points
3. Solution design
1. System overview
The platform supports multiple self-run or partner outlets in a city. Drivers check availability at the nearest outlet online, cutting waiting time, while top-up offers lock them in as long-term customers. Doorstep washing is supported too: the driver books, and a technician comes to where the car is parked.
2. Key features
Multi-outlet management
Staff and bookings are managed across outlets in different cities. Order alerts: staff at the outlet can be configured to receive SMS and WeChat notifications so a technician is dispatched in time. Flexible capacity: bookable slots can be set in bulk for each outlet and time band, cutting customer waiting. Rich coupons: newcomer, spend-and-save and discount coupons cover the usual campaigns. Online top-up: bonus amounts are configured flexibly to protect margin. Doorstep washing: the driver picks a time and place and the technician comes to the car. Before and after photos: every job is documented, so the driver need not wait on site — service quality and satisfaction go up, and technicians get a fair basis for performance review.
3. Case study
4. Contact
Telephone / WhatsApp: +86 137 6042 4861 · Email: softcustomer@l-helper.com
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